Episode 084 – Derek is the President and majority owner of Northwoods Cheese Co, which was started by Randy Krause, Henry Zwicky, and Derek almost 15 years ago.
Their mission is twofold; to provide Superior Products, and Excellent Service and Customer Satisfaction.
One way to accomplish this is by partnering with Greenco Industries in Monroe, WI. This allows them to provide meaningful employment opportunities for persons with disabilities.
Northwoods Cheese also offers a full range of products beyond their wide variety of cheeses. To be selected as one of their manufacturers, they must share the same business philosophy. They need to deliver the highest quality of materials, flavor, and packaging.
Their newest venture company is Milk Truck Cheese Co, which provides the Cherky brand of food products. The first product offering under this brand contains aged cheddar cheese, bacon and a hint of jalapeno pepper flavor.
Candle Flickering Moments
Business Building Insights
Tough talk about being in business for yourself [11:48]
Be in the “solutions” business [14:48]
How participating in an outdoor festival led to a new product idea. [24:34]
Catalogs are a good way to expose customers to other products and service they may not know about. [27:38]
Derek’s customer service trick is explained in detail – he tells all! [28:49]
Listen to Derek talk admirably about his dad and the lesson he learned about being a hard worker. [32:58]
ACT! Contact Management Software – Enables small businesses to manage contact information and activity for marketing and customer service.
Recommended Reading and Listening
Derek took on the challenge of reading The Bible cover to cover. There are many versions of The Bible on Amazon so I’m not going to link to a specific one here.