Tips & Talk 52 – How Good is Your Customer Service? Really?

I heard something a long time ago, during my corporate days, and it’s one of those statements that holds true over time. “Don’t tell people you have great customer service, show them.” It’s too easy to talk about a level of care and service you offer your customers. Let’s face it, everyone does that. But…

Tips & Talk 51 – Here’s the Key You’ve Been Looking For

In my messy “catch all” drawer, guess what I found? A key. But … a key to what? Usually, I have an identifier of some sort. Not this time. So now what do I do? If I knew what the key went with, it would be really valuable. But holding it in its current state…

Tips & Talk 50 – Dare to Listen? You’re Full of BS!

Let me cut to the chase. I’m not a betting girl but if I was, I think I’d win this wager. I’m placing my bet that YOU are full of BS. And not only that. I’m here to convince you that you should be showing that you’re full of BS to your community too. I’ve…

Tips & Talk 47 – How to Scale Your Handmade Product Business

Some makers are wonderfully content with a handmade business that balances nicely with the other priorities in their life. They get fulfillment and happiness in the process of making and never want to grow to the point where they can’t do that anymore. But, let’s say, you’ve decided “YES!” you want to grow your business…