Tips & Talk 61 – Put the Brakes on Selling

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Do you feel like you’re putting way too much energy into convincing customers to buy when you compare that to the return you’re seeing for all your efforts? Is it possible you’re trying SO HARD to get sales that what you’re actually doing is pushing them away? Perhaps it’s time to try a new approach.…

Tips & Talk 60 – 4 Steps to Turn “No” into “Yes”

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“No” feels terrible. It’s a rejection. And who likes to be rejected? Most likely your reaction to the word “no” is to shut down. You feel defeat with whatever possibilities the “no” shut out. And to protect yourself, you give up on the person who made you feel bad and you move on to other…

Tips & Talk 40 – Make Your Customer the Star!

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Make Your Customer a Star

Making a customer feel special is where it’s at. Think about your experience from the customer end. Most of the time when you buy something, in a retail shop for sure but also online, it’s a one and done transaction. You make the purchase, get a thank you or a confirmation of the order being…