Tips & Talk 60 – 4 Steps to Turn “No” into “Yes”

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“No” feels terrible. It’s a rejection. And who likes to be rejected? Most likely your reaction to the word “no” is to shut down. You feel defeat with whatever possibilities the “no” shut out. And to protect yourself, you give up on the person who made you feel bad and you move on to other…

Tips & Talk 52 – How Good is Your Customer Service? Really?

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I heard something a long time ago, during my corporate days, and it’s one of those statements that holds true over time. “Don’t tell people you have great customer service, show them.” It’s too easy to talk about a level of care and service you offer your customers. Let’s face it, everyone does that. But…

Tips & Talk 24 – Competition! Now What?

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Women looking at the competition on a cell phone

Oh no! A competitor encroaches into your “territory” and your first thought is that all is lost. They must be so much better than you – with a higher quality product at a lower price. Please press the pause button. Let’s take the emotion down a level and talk logically about what to do in…