Tips & Talk 61 – Put the Brakes on Selling

Do you feel like you’re putting way too much energy into convincing customers to buy when you compare that to the return you’re seeing for all your efforts? Is it possible you’re trying SO HARD to get sales that what you’re actually doing is pushing them away? Perhaps it’s time to try a new approach.…

Tips & Talk 60 – 4 Steps to Turn “No” into “Yes”

“No” feels terrible. It’s a rejection. And who likes to be rejected? Most likely your reaction to the word “no” is to shut down. You feel defeat with whatever possibilities the “no” shut out. And to protect yourself, you give up on the person who made you feel bad and you move on to other…

Tips & Talk 52 – How Good is Your Customer Service? Really?

I heard something a long time ago, during my corporate days, and it’s one of those statements that holds true over time. “Don’t tell people you have great customer service, show them.” It’s too easy to talk about a level of care and service you offer your customers. Let’s face it, everyone does that. But…

Tips & Talk 42 – “… When All Through the Store …”

Enjoy my rendition of an old Christmas classic – revised to fit our handmade business community. Enjoy and listen closely, you’ll hear some priceless lessons that Amanda, our shop owner, learns from Jolly Old St. Nick. CONNECT with me here: Website | Facebook | Instagram SUBSCRIBE to the podcast: Apple Podcasts | Google Podcasts | Spotify PAY IT FORWARD by leaving…

Tips & Talk 27 – The Sales Channel Panel

The Sales Channel Panel is the strategy that is key to maintaining sales and managing through any crisis or unforseen selling challenge. It includes all the elements for getting visibility, communicating your messages and bringing in orders. In this episode I give an explanation of the strategy including all the elements and how it works.…