166 – Are You REALLY Serving Your Customers? with Jim Lederer of Bluegrass

Jim Lederer of Bluegrass

Jim has spent over thirty years in the restaurant business.

Companies he’s worked with that you may recognize even if you aren’t local, are Stouffers Restaurant Corporation, Don Roth’s, and Crawdaddy Bayou.

Jim has traveled and consulted in the food & beverage industry for Universal Hospitality. He also started the Restaurant Row Hospitality Group, which empowered a number of independent restauranteurs while he was President of the Board at the Wheeling and Prospect Heights area Chamber of Commerce.

Fourteen years ago, Jim decided to go off on his own and open Bluegrass. He’s taken the fine dining approach to a casual setting. Adding in traditional southern cuisine and a lively atmosphere, Bluegrass is always, “the place to be.”

The Start of Bluegrass

Back in high school Jim started throwing parties in his backyard. It was fun for him to create an event and see it come to life. That’s how he caught the entertainment bug. From the very beginning, he treated it more like a business than just a high school party and Jim’s never looked back!

Business Building Insights

  • You don’t work for a company. You work for an individual and you work for a mentor.
  • Find someone who will help you craft whatever you want to get out of each job you take.
  • Walk out of each job with new knowledge that you can use for your future plan.
  • Take your strengths and pair them with your weakness as you add employees or partners.
  • One’s failure is another person’s opportunity.
  • Change or be changed: Keep changing and keep current.
  • If you have a good business and you have a good product. People will seek you out.
  • It’s service that separates most of the commodity products.
  • Business is about relationships. Connect at a community level.
  • You have to separate yourself from the rest by having something that stands out.
  • When you build your skills, you build your knowledge.

Contact Links




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Thanks! Sue

1 Comment

  1. Joyce Arrieta on June 14, 2018 at 8:54 am

    This podcast was so on point with me, because my business has always been Customer Service driven.

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